Continental Message Solution (CMS)

HIPAA-compliant answering service with custom decision trees for home health and hospice.

Consultants And Services · Answering Services

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Key Differentiator

Custom decision trees for clinical call handling. Medication order processing. HIPAA. Structured protocols.

Best For

Home Health, Hospice

Detailed Strengths & Weaknesses

A deeper look at the specific advantages and considerations of this vendor.

Strengths

Custom decision trees — consistent clinical call handling
Medication order processing capability
HIPAA compliant with structured protocols

Risks & Weaknesses

More expensive than basic answering services

About

24/7 home health answering service with on-call scheduling, secure messaging, employee hotline, and HIPAA compliance.

Company Details

Founded

1967

Headquarters

Columbus, OH

Services & Capabilities

Core Services

24/7 Live Answering

After-Hours Only

Nurse Triage

Call Dispatching

Emergency Dispatch

Home Care Specific

Caregiver Call-Off Handling

Shift Fill Notifications

Patient/Family Intake

Pricing

Custom

Per call/min.

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